Shipping policy

Please read this policy before placing an order. By purchasing from DEJOILAB, you agree to be bound by the terms below.

Australia-Wide Shipping
• FREE shipping on orders over $150 AUD.
• Orders under $150 AUD are charged a flat rate of $15 AUD.
• Standard domestic shipping typically takes 2 to 7 business days.
• If you require expedited delivery, contact us at hello@dejoilab.com.au (additional charges may apply).
• Orders are usually processed within 1 to 3 business days. During peak sale periods, processing may take 5 to 8 business days. We ship Monday to Friday, excluding public holidays.
• We do not ship to PO Boxes. Please provide a complete street address.
• All orders are shipped via Australia Post, include tracking, and require a signature on delivery.
• If no one is available to receive the parcel, Australia Post will provide pickup instructions by card, SMS or email.
• If an order is returned to us because it was not collected within Australia Post’s required timeframe, a re-shipping fee will apply.
• DEJOILAB is not responsible for delays caused by Australia Post or other third-party carriers.

International Shipping 
International shipping is not available at launch. We’re working on it. If you’re outside Australia and interested, contact us at hello@dejoilab.com.au and we’ll do our best to accommodate your request. If international shipping becomes available, any customs fees, import duties, or taxes will be the sole responsibility of the recipient.