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Frequently asked questions
Product
What makes DEJOILAB hoodies different from regular hoodies?
100% cotton, or almost entirely cotton in selected styles, for less synthetic feel, natural breathability and a softer touch, finished with a warm brushed-fleece interior and the heavyweight structure you expect from real streetwear. Bold graphics are screen-printed here in Australia. Built to last and hold its shape wash after wash. Every piece is produced in a limited run of just 30–300 units, so what you’re wearing actually means something.
Where can I find sizing and product details?
Every product page on dejoilab.com.au has full sizing charts, fabric specs, and fit notes. If you’re between sizes or want a recommendation, drop us a line at hello@dejoilab.com.au and we’ll sort you out.
Tip: If you already have a hoodie you love the fit of, measure it using our size guide and compare the measurements to find your best DEJOILAB fit.
What does “limited run” actually mean?
It means we produce between 30 and 200 units per drop. When they’re gone, they’re gone, not because we’re manufacturing urgency, but because that’s how we make each drop intentional. Small runs, considered designs, no overproduction.
Where are DEJOILAB hoodies made?
They are designed in Australia and made using premium materials sourced from certified suppliers, currently in China..
What’s the fabric like?
Heavyweight, pre-shrunk Siro spun combed cotton with a relaxed fit that sits right without looking sloppy. Siro technology creates a refined surface that resists pilling while maintaining the substantial weight and structure that defines true streetwear essentials built to last. Full fabric specs are on every product page.
Can I return or exchange if the fit isn’t right?
Absolutely. Check our Shipping & Returns page for the full details, but the short version: unworn, tags on, original packaging, within 14 days after it was delivered to you, we’ll sort it.
Care & Quality
How should I wash my hoodie?
Cold, gentle cycle, inside out. Dry it flat or over a rack in the shade, and skip the dryer if you can. Heat is what shrinks Natural fibers like cotton and damages prints. Always follow the care label. Full routine: How to Wash a Hoodie Without Shrinking or Fading It.
Will my hoodie shrink?
Our fabric is pre-shrunk, so it moves far less than standard cotton after you buy it. Cotton can still tighten up a little with a hot wash or a hot dryer, so wash cold and air dry to keep the fit you bought.
How do I look after the print?
Wash inside out in cold water, keep it out of a hot dryer, and never iron directly over the print.
Why is my hoodie pilling?
A bit of pilling is normal in any knitted fabric, especially where you rub most. A fabric shaver clears it in minutes. Guide: Why Your Hoodie Pills (and How to Make It Stop).
What does GSM mean?
Grams per square metre: how much the fabric weighs, and a quick read on how thick and structured it’ll feel. Guide: GSM Explained.
Why does a premium hoodie cost more?
Better yarn technology used for manufacturing, stronger construction and limited runs, which usually means a lower cost per wear over time. Guide: Are Expensive Hoodies Actually Worth It?
How can I tell if a hoodie is well made?
Check the fabric composition, weight, cotton type, seams, ribbing and hood. Guide: How to Spot a Quality Hoodie in 30 Seconds.
Drops & Availability
How do drops work?
Each drop is a limited collection released on a specific date. We announce upcoming drops through our email list and socials (TikTok and Instagram). Early access goes to our Insiders community first. Once a drop sells out, it doesn’t come back.
How do I get early access to drops?
Join the DEJOILAB Insiders community. Sign up via our website. Insiders get first look, early access passwords, and the chance to influence future designs through polls and votes.
Will sold-out designs be restocked?
Generally, no. Each drop is designed to be a moment, once it’s gone, it’s gone. Occasionally we might revisit a colourway or graphic in a new context.
Where can I buy DEJOILAB?
Exclusively at dejoilab.com.au. We’re direct-to-consumer only, no third-party retailers, no marketplaces. This keeps prices fair and the relationship direct.
Orders
Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make a change, email hello@dejoilab.com.au as soon as possible. Once an order has shipped, we can’t modify it, but we can help with a return once it arrives.
What payment methods do you accept?
Visa, Mastercard, PayPal, Apple Pay, Google Pay, AfterPay, Shop via Shopify. All transactions are processed securely through Shopify Payments. Prices are in AUD.
Do you offer gift cards?
Not yet, but it’s on the list. If you want to gift a DEJOILAB piece to someone, email us and we’ll help you figure out the best way.
Shipping
What are the shipping options?
FREE shipping Australia-wide on all orders over $150 AUD, typically arriving in from 3 to 7 business days. Orders under $150 AUD ship for a flat rate of $15 AUD. We ship Monday to Friday (excluding public holidays) with tracking.
Do you ship internationally?
Not at the moment, but international destinations are on the roadmap. If you’re outside Australia and keen, email us at hello@dejoilab.com.au, we’ll see what we can do.
Do you ship to PO Boxes?
No, we need a full street address so your parcel can be signed for on delivery.
Do I need to sign for my delivery?
Yes. If no one’s home, Australia Post will leave a card with pickup instructions. If the parcel is returned to us because it wasn’t collected, we’ll need to charge a re-shipping fee.
Returns & Exchanges
What’s your return policy?
Full details on our Shipping & Returns page. The quick version: within 14 days after it was delivered to you, unworn, tags attached, original packaging. We want you to love what you’re wearing. If the fit or vibe isn’t right, we’ll work with you.
What if my order arrives damaged?
That’s on us. Email hello@dejoilab.com.au within 5 business days of receiving your order with photos of the damage. We’ll offer a replacement, repair, or full refund including shipping.
Community & Contact
How do I join the DEJOILAB Insiders community?
Sign up through our website. Insiders get early drop access, behind-the-scenes content, design input through polls and votes, and first dibs on collaborations.
Can I collaborate with DEJOILAB?
We’re always interested in working with artists, creators, and people who make things with intent. If you’ve got an idea, you can email us at hello@dejoilab.com.au but before hitting send, check out our [Submission Terms] so we keep things fair to everyone. By emailing us, you’re automatically agreeing to those terms.
How do I get in touch?
Email: hello@dejoilab.com.au
Instagram: @dejoilab
TikTok: @dejoilab
We respond to everything, usually within 24 hours.