Returns and Exchanges
Not quite you? Let's fix that.
Wrong size, wrong colour, or it just didn't land the way you pictured. It happens. You've got 14 days from delivery to start a return or exchange, and it all starts from one button.
Sign in with the email you ordered with and we'll send you a one-time code. No password, no account to set up. Checked out as a guest? That email still works.
How it works
Pick the item, tell us whether you'd like a refund or a different size, and send it. We'll email you an Australia Post return label for a flat $12 fee (faulty items are free). Drop the parcel at any Post Office and we take it from there.
Exchanges
Different size, same hoodie. Choose Exchange in the form and tell us the size or colour you'd like. We send it out as soon as your return arrives and we've checked it. Exchanges carry a flat $12 fee, which covers your return label and sending your new size out.
Our runs are limited, so if your new size has sold out by the time you ask, we'll let you know straight away and refund you instead.
Refunds
Prefer your money back? Choose Refund in the form. Once your return arrives and we've inspected it, we refund you to your original payment method, minus the flat $12 return fee, within 3 business days. Your bank then usually takes another 3 to 5 business days to show it.
Change-of-mind refunds carry a flat $12 return fee, taken from your refund. Original shipping costs aren't refunded.
Faulty or damaged items
If something's wrong with how it was made, or it arrived damaged, that's on us. Skip the form and email hello@dejoilab.com.au with your order number and a photo. We'll replace or refund it and cover the postage, whatever the timeframe above says.
Nothing on this page limits your rights under the Australian Consumer Law.
The fine print
Items need to come back unworn, unwashed and with the tags on. Try it on at home, check it in the mirror, sit on the couch in it. Just don't take it out for the night.
Items marked final sale can't be returned for a change of mind, though faulty items are always covered. We're not shipping outside Australia at this stage, so all returns are within Australia.
Still stuck?
Email hello@dejoilab.com.au with your order number. A real person on the team replies within 1 business day.