Privacy policy

Your privacy matters to us. This policy explains how DEJOILAB collects, uses, stores and protects your personal information when you visit our website, shop with us or join our community.

Our Commitment

DEJOILAB is committed to quality products and a straightforward shopping experience, and that includes being clear about how we handle your information. We manage personal information in line with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth). You can read the APPs on the Office of the Australian Information Commissioner's website at www.oaic.gov.au.

What Personal Information We Collect

Personal information is any information that identifies you or could reasonably identify you, such as your name, postal address, email address, phone number and payment details.

Most of the personal information we hold is information you give us directly, for example when you place an order, create an account, sign up to our newsletter or contact us. We also collect some information automatically when you use our website, such as your device type, browser and the pages you visit. This is explained in the Cookies and Analytics section below.

Why We Collect It

We use your personal information to process, fulfil and deliver your orders, keep you updated on your order status, manage your account, respond to your questions, and handle returns and exchanges. We also use it to remember your size and product preferences so shopping with us gets easier over time.

If you've opted in, we'll also send you news about upcoming drops, promotions and community updates. You can opt out at any time.

How We Use Your Email Address

Your email address is used for order communications and, if you've opted in, our newsletter and promotional updates. We never sell or share your email address with third parties for their own marketing. Every promotional email includes a one-click unsubscribe link.

Cookies and Analytics

Our website uses cookies and similar technologies to keep the site working properly, remember what's in your cart, and help us understand how people use our store. We use Shopify's built-in analytics and may use third-party tools such as Google Analytics.

This information is mostly collected in aggregate, meaning it looks at overall patterns like pages viewed and items clicked rather than identifying you individually. It helps us improve the site and the shopping experience. You can control or disable cookies through your browser settings, although some parts of the site may not work as intended if you do.

Who We Share Information With

We work with trusted partners to run our business. These include our e-commerce platform, payment processors, shipping carriers such as Australia Post, our email platform and our fulfilment partners. They only receive the information they need to do their job and are not permitted to use it for any other purpose.

We do not sell, rent or trade your personal information to anyone.

Storing Information Overseas

Some of our service providers, including our e-commerce platform and email platform, store data on servers located outside Australia, including in the United States, Canada and other countries. When this happens, we take reasonable steps to make sure those providers handle your information in a way that is consistent with the Australian Privacy Principles.

Keeping Your Information Secure

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Payments on our website are processed by PCI-DSS compliant payment providers, and we do not store your full card details. No method of storing or sending information online is completely secure, so while we work hard to protect your information, we cannot guarantee absolute security.

We keep personal information only for as long as we need it for the purposes described in this policy or as required by law.

Accessing and Correcting Your Information

You can ask to see the personal information we hold about you, or ask us to correct it if it's inaccurate, out of date or incomplete. Just email us at hello@dejoilab.com.au and we'll respond within a reasonable time, usually within 30 days.

Your Communication Preferences

You're in control of what you hear from us. To stop receiving promotional emails or change how often you hear from us, use the unsubscribe link in any email or contact us at hello@dejoilab.com.au.

Your Consent

By providing your personal information or using the DEJOILAB website, you agree that we may collect, use and disclose your information as described in this Privacy Policy and our Terms & Conditions, and as permitted or required by law. If you'd rather not provide certain information, or you later withdraw your consent, we may not be able to provide some products or services.

Complaints

If you have a concern about how we've handled your personal information, please contact us at hello@dejoilab.com.au and we'll do our best to resolve it quickly. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date, so we encourage you to check back occasionally.